# Conflict Resolution Training for Managers: 2-Day Kit | Couchinfo

> Ready-to-run conflict resolution training for managers: escalation stages, five conflict styles, interests, difficult conversations, mediating between employees.

Source: https://couchinfo.com/en/training/conflict-resolution-for-managers/

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## Conflict Resolution for Managers training

Managers learn to spot conflict at an early stage, find the interests behind positions, hold a difficult one-to-one conversation and help two employees reach agreement — without looking for someone to blame and without losing people.

Trainer license — one facilitator, who can also run it for their own clients. Company license — all trainers and managers in your company. [Details](https://couchinfo.com/en/license/)

Card payment via Stripe · files right after payment and by email

Duration **2 days · 13 hours**

Group size **10–16 participants**

Slides **60**

Exercises **18**

Format **In person**

Language **English**

Why this kit

### A training you can run without the author

#### 2 days, minute by minute

A trainer guide with what to say, exercise instructions, debrief questions and difficult situations.

#### 18 exercises

Role plays, cases and cards — with print-ready handouts.

#### Tests with answer keys

A pre- and post-test to see what participants have learned.

#### An author with corporate experience

Stan Shaposhnikov: programs for PrivatBank, DTEK, Interpipe.

### Who this training is for

- Team and department managers, team leads
- Project managers
- HR business partners
- Internal trainers and L&D
- Independent trainers

### Problems it solves

- Arguments about the work turn personal
- Conflicts get noticed only at stage five
- A manager keeps putting off a difficult conversation for months
- Two employees aren't speaking and the team splits into camps
- Departments fight through tickets and email threads

Outcomes

### What participants will be able to do

1

Tell task, process and relationship conflict apart and know when conflict helps a team

2

Build a conflict map: parties, positions, interests, source and stage of escalation

3

Know their default conflict style and choose a style to fit the situation

4

Ask questions that uncover interests and look for options that work for both sides

5

Stop their own reaction in a tense moment and raise a problem without attacking: fact — impact — what matters — request

6

Listen until the other person agrees, and only then disagree

7

Hold a difficult one-to-one conversation in five steps and close it with an agreement

8

Mediate a conflict between two employees and know when to hand it to HR

9

Agree team ground rules for disagreement, including in chat and in international teams, and use AI to prepare without risking data

Program

### Training program: Conflict Resolution for Managers

Two days, 10:00–18:00 · lunch and two breaks each day

| Day 1. Understand the conflict and find the interests |
| --- |
| 10:00–10:40 | Opening, ground rules, introductions "A conflict I remember", pre-test |
| 10:40–11:15 | What conflict is: benefits and harm. Task, process and relationship conflict |
| 11:30–12:30 | Five sources of conflict. "Conflict map" cases |
| 13:30–14:20 | Escalation: nine stages and three zones. When to step in |
| 14:20–15:15 | The "Red — Blue" game and debrief |
| 15:30–16:50 | Five conflict styles: self-assessment, scenes, "Conflict on the bus" |
| 16:50–17:40 | Positions and interests: "What is behind the position?" |
| 17:40–18:00 | Day summary, assignment "My conflict map" |

| Day 2. Hold the conversation and get work back on track |
| --- |
| 10:00–10:20 | Warm-up: what my conflict map showed |
| 10:20–10:45 | Your own state first: pause, name the emotion, come back to the issue |
| 10:45–11:15 | Say it without attacking: fact — impact — what matters — request |
| 11:30–12:30 | Listen until they agree: Rapoport's rule, "The debate" |
| 13:30–15:15 | A difficult one-to-one conversation: five steps, practice in threes |
| 15:30–16:30 | The manager as mediator: a conflict between two employees |
| 16:30–17:10 | Conflict between departments, in chat and in an international team. Team agreements |
| 17:10–17:35 | AI as a sparring partner for a difficult conversation |
| 17:35–18:00 | 30-day plan, post-test, feedback form, closing |

Contents

### What's included: slides, trainer guide, workbook

1

#### Slide deck

60 slides with presenter notes (PowerPoint)

2

#### Trainer guide

34 pages: a minute-by-minute script for both days with what to say, debriefs and difficult situations

3

#### Participant workbook

16 pages: conflict map, escalation stages, the "My conflict style" self-assessment, a difficult conversation plan, team agreements, 30-day plan

4

#### Exercises and cases

18 exercises with keys; 12 argument cards, 6 cases, 10 escalation stories, the "Red — Blue" game, 6 two-role role plays, 3 mediation stories

5

#### Tests and forms

Pre-/post-test, answer key, feedback form

6

#### License

Terms of use

**License.** Run the training as many times as you like, edit the materials and add your own logo. You may not resell the files or share them with third parties. [License terms](https://couchinfo.com/en/license/)

Try it for free

### Exercises from this kit

 [All exercises](https://couchinfo.com/en/exercises/)

 [Conflict Resolution for Managers #### The Red — Blue Game Experience the choice between winning "for myself" and "for both", and see how distrust triggers escalation. 45 minutesPairs, a group of 6 or more](https://couchinfo.com/en/exercises/red-blue-game/)  [Conflict Resolution for Managers #### What Is Behind the Position? Learn to uncover the interests behind demands with questions — without persuading and without "why". 20 minutesPairs](https://couchinfo.com/en/exercises/whats-behind-the-position/)  [Conflict Resolution for Managers #### The Rapoport's Rule Debate Build the habit of restating the other person's position until they agree, and only then disagreeing. 40 minutesTwo teams, 8 or more people](https://couchinfo.com/en/exercises/rapoport-rule-debate/)

Adaptation

### Need it tailored to your company?

We will rewrite the cases around your situations, apply your brand style and prepare your trainers.

 [Request an adaptation](https://couchinfo.com/en/custom-training-development/)

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