Emotional Intelligence for Leaders training
Managers learn to understand their own and other people's emotions, manage their reactions, stay calm in conversations with an angry, tearful or anxious employee, recognize manipulation and withstand provocation.
Trainer license — one facilitator, who can also run it for their own clients. Company license — all trainers and managers in your company. Details
Card payment via Stripe · files right after payment and by email
A training you can run without the author
2 days, minute by minute
A trainer guide with what to say, exercise instructions, debrief questions and difficult situations.
13 exercises
Role plays, cases and cards — with print-ready handouts.
Tests with answer keys
A pre- and post-test to see what participants have learned.
An author with corporate experience
Stan Shaposhnikov: programs for PrivatBank, DTEK, Interpipe.
Invoice for your company
Leave your company details — we will send an invoice and deliver the files once it is paid.
Who this training is for
- Department and project managers, team leads
- Professionals who work closely with people and clients
- Internal trainers, L&D and HR
- Independent trainers
Problems it solves
- The manager loses their temper or "boils over" in meetings
- It is unclear what to do when an employee is angry or in tears
- Bad news triggers rumors and resentment
- Manipulation through guilt and fear
- Sharp emails and chat messages damage relationships in the team
What participants will be able to do
Understand what emotional intelligence is and what research says about it
Break their reactions down along the trigger chain: situation — interpretation — emotion — action
Name their emotions precisely and use this to lower their intensity
Notice employees' emotions without "mind reading": notice — ask — check
Choose a way to manage their reaction and prefer reappraisal to suppression
Hold a conversation with an emotional employee and deliver bad news
Recognize manipulation through fear, duty and guilt, and respond to provocation calmly
Training program: Emotional Intelligence for Leaders
Two days, 10:00–18:00 · lunch and two breaks each day
| Day 1. Understanding emotions | |
|---|---|
| 10:00–10:30 | Opening, introductions "The emotion I came with", pre-test |
| 10:30–11:15 | What emotional intelligence is: two models and the research |
| 11:30–12:30 | Emotions and triggers: the trigger chain in workplace situations |
| 13:30–14:15 | Naming emotions: the emotion vocabulary and the "Mood Scale" |
| 14:15–15:15 | Debate game "Zigzag" and self-analysis |
| 15:30–16:30 | Other people's emotions: notice — ask — check |
| 16:30–17:30 | Emotions in writing. Emotional contagion and "The Leader's Rhythm" |
| 17:30–18:00 | Day summary, assignment "Trigger Diary" |
| Day 2. Working with emotions | |
|---|---|
| 10:00–10:20 | Warm-up "What the trigger diary showed" |
| 10:20–11:15 | Managing your own emotions: five strategies, reappraisal instead of suppression |
| 11:30–12:30 | Practice "My Trigger" in groups of three |
| 13:30–14:15 | Emotions in the team: the leader's mood and delivering bad news |
| 14:15–15:15 | A difficult conversation with an emotional employee: anger, tears, anxiety |
| 15:30–16:15 | Manipulation: fear, duty, guilt — how to recognize it and respond |
| 16:15–17:20 | Resilience to provocation: practice with cards |
| 17:20–18:00 | 30-day plan, post-test, feedback form, closing |
What's included: slides, trainer guide, workbook
Slide deck
52 slides with presenter notes (PowerPoint)
Trainer guide
27 pages: a minute-by-minute script for both days with what to say, debriefs and difficult situations
Participant workbook
11 pages: trigger chain, mood scale, regulation, difficult conversations, responses to pressure, 30-day plan
Exercises and cases
13 exercises with sample answers; workplace situations, emotion cards, emails, 6 difficult conversations, 12 provocations
Tests and forms
Pre-/post-test, answer key, summary sheet, feedback form
Read me first
Preparation plan, printing list and group safety rules
License
Run it as often as you like, adapt it, add your own logo
License. Run the training as many times as you like, edit the materials and add your own logo. You may not resell the files or share them with third parties. License terms
Exercises from this kit
Debate Game "Zigzag"
Experience the emotions of an argument in a safe game and learn to analyze your reaction: what set off the emotion and how it affected your words.
Emotional Intelligence for LeadersRewrite the Email
See how the tone of a message affects the recipient's emotions, and learn to rewrite sharp messages without losing the substance.
Emotional Intelligence for LeadersProvocation Cards
Practice a calm response to provocation in a safe form: the phrases come from a role, not from a colleague.
Need it tailored to your company?
We will rewrite the cases around your situations, apply your brand style and prepare your trainers.
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