Conflict Resolution for Managers training

Managers learn to spot conflict at an early stage, find the interests behind positions, hold a difficult one-to-one conversation and help two employees reach agreement — without looking for someone to blame and without losing people.

Trainer license — one facilitator, who can also run it for their own clients. Company license — all trainers and managers in your company. Details

Card payment via Stripe · files right after payment and by email

Duration2 days · 13 hours

Group size10–16 participants

Slides60

Exercises18

FormatIn person

LanguageEnglish

Why this kit

A training you can run without the author

2 days, minute by minute

A trainer guide with what to say, exercise instructions, debrief questions and difficult situations.

18 exercises

Role plays, cases and cards — with print-ready handouts.

Tests with answer keys

A pre- and post-test to see what participants have learned.

An author with corporate experience

Stan Shaposhnikov: programs for PrivatBank, DTEK, Interpipe.

Who this training is for

Team and department managers, team leads
Project managers
HR business partners
Internal trainers and L&D
Independent trainers

Problems it solves

Arguments about the work turn personal
Conflicts get noticed only at stage five
A manager keeps putting off a difficult conversation for months
Two employees aren't speaking and the team splits into camps
Departments fight through tickets and email threads

Outcomes

What participants will be able to do

Tell task, process and relationship conflict apart and know when conflict helps a team

Build a conflict map: parties, positions, interests, source and stage of escalation

Know their default conflict style and choose a style to fit the situation

Ask questions that uncover interests and look for options that work for both sides

Stop their own reaction in a tense moment and raise a problem without attacking: fact — impact — what matters — request

Listen until the other person agrees, and only then disagree

Hold a difficult one-to-one conversation in five steps and close it with an agreement

Mediate a conflict between two employees and know when to hand it to HR

Agree team ground rules for disagreement, including in chat and in international teams, and use AI to prepare without risking data

Program

Training program: Conflict Resolution for Managers

Two days, 10:00–18:00 · lunch and two breaks each day

Day 1. Understand the conflict and find the interests
10:00–10:40	Opening, ground rules, introductions "A conflict I remember", pre-test
10:40–11:15	What conflict is: benefits and harm. Task, process and relationship conflict
11:30–12:30	Five sources of conflict. "Conflict map" cases
13:30–14:20	Escalation: nine stages and three zones. When to step in
14:20–15:15	The "Red — Blue" game and debrief
15:30–16:50	Five conflict styles: self-assessment, scenes, "Conflict on the bus"
16:50–17:40	Positions and interests: "What is behind the position?"
17:40–18:00	Day summary, assignment "My conflict map"

Day 2. Hold the conversation and get work back on track
10:00–10:20	Warm-up: what my conflict map showed
10:20–10:45	Your own state first: pause, name the emotion, come back to the issue
10:45–11:15	Say it without attacking: fact — impact — what matters — request
11:30–12:30	Listen until they agree: Rapoport's rule, "The debate"
13:30–15:15	A difficult one-to-one conversation: five steps, practice in threes
15:30–16:30	The manager as mediator: a conflict between two employees
16:30–17:10	Conflict between departments, in chat and in an international team. Team agreements
17:10–17:35	AI as a sparring partner for a difficult conversation
17:35–18:00	30-day plan, post-test, feedback form, closing

Contents

What's included: slides, trainer guide, workbook

Slide deck

60 slides with presenter notes (PowerPoint)

Trainer guide

34 pages: a minute-by-minute script for both days with what to say, debriefs and difficult situations

Participant workbook

16 pages: conflict map, escalation stages, the "My conflict style" self-assessment, a difficult conversation plan, team agreements, 30-day plan

Exercises and cases

18 exercises with keys; 12 argument cards, 6 cases, 10 escalation stories, the "Red — Blue" game, 6 two-role role plays, 3 mediation stories

Tests and forms

Pre-/post-test, answer key, feedback form

License

Conflict Resolution for Managers — sample page

License. Run the training as many times as you like, edit the materials and add your own logo. You may not resell the files or share them with third parties. License terms

Try it for free